After 3 years, he's back...
Consider these three things today:
#1
Are you debating whether to promote an existing employee or hire someone from the outside (a new employee)? Consider my column released today at Continuum's site:
3 Major Pitfalls & Profits When Promoting from Within
#2
In 2013, Rex Frank of Sea Level Ops gave one of the most insightful talks in the managed services industry during a MANAGEtoWIN webinar - The Top 5 MSP Operational Mistakes. Last week I invited him to share his wisdom again. So, after 3 years, Rex is back with information you need to know...
REGISTER NOW for Rex's new webinar at 1:00 PM PST on Wednesday, Sept 7, 2016:
Sea-Level's 4 Levers of Service Margin
This is a MUST-ATTEND webinar from Sea Level Ops and MANAGEtoWIN. I invited Rex Frank to share these insights because they are critical to the success of any MSP.
Service Delivery is all about Service Gross Margin. There are 4 factors that you manage that dictate the margin your company produces. Each of these levers relate to each other, if you move one lever without moving the others, your margin will be affected (good or bad, usually bad).
- Billing Rate
- Salary
- Billing Utilization
- Agreement Efficiency
This webinar shares specifically the relationship of each lever and their ultimate effect on Service Gross Margin. Don't miss it.
#3
Rex and I were talking about his webinar. We agreed that you can have the greatest plan in place to improve margins and it can fail.
Why?
Because your employees do not know how to behave like professionals. This makes Clients upset, less loyal, and a flight risk.
Therefore, Rex and I are returning two weeks later to explain how to develop your people into a magnet for Client retention and profitability.
REGISTER NOW for our second webinar at 11:00 AM PST on Tuesday, September 20, 2016:
Your People's Soft Skills Are WEAK - and what you can do about it.
The primary cause of customer complaints and employee issues is not technical skills. When your people perform poorly, it is because they lack soft skills. And it is killing your company's profitability.
According to Salesforce.com, 77% of employers say soft skills are just as important as hard (technical) skills.
Soft skills training is an ongoing process, not a one-time event. It involves knowledge transfer, habit development, and accountability. It is not only crucial to attain high profitability, but important for new employee recruitment, sales prospecting, and client retention.
In this webinar you will learn the 14 key soft skills that should be trained, the process of employee development of these crucial skills, and what you have to do as a leader to make certain your people's soft skills are competitive, effective, and sincere. Avoid creating unhappy clients.
Don't miss this webinar to learn how better soft skills can help your organization grow more rapidly... and profitably!
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During this Summer of Discontent, why not start working on your company culture and/or develop your leadership skills? If you have some gaps with your people, leadership systems, and/or culture, then reach out to us!
We can have a conversation about what's going on in your life. No cost. No meter will be ticking. We just have a conversation focused on your hurdles, and how to get over them.
