Day 114 | Southwest Airlines
Late last year I returned to Southwest Airlines after flying United as a top flyer for several years. I now lean towards Southwest, but am not fully committed to any airline.
Airlines can do such a terrible job of interacting with and serving customers, yet Southwest consistently does a great job. How do they do it? You should find out.
I encourage you to fly Southwest Airlines during the next three months just to study the entire experience from online purchasing your tickets to email updates to check-in to boarding to the flight experience and departure.
If you keep your eyes and ears fully open there has to be at least one idea you can gain and apply to your business for at least $10,000 in additional revenue or profits this year.
Why not learn from the best? They spend millions of dollars perfecting their client experience. You can learn from them for free (you are going to the destination anyway).
REMINDER: We slashed the price of our LEADERSHIP Essentials Academy to just $295 monthly per company for online content, and only $295 per person for two days of in-person LEADERSHIP Essentials training.
Join our Academy here (includes access to Dave's Charm School for I.T. Geeks soft skills training)
Confirm your seat here for our March 20-21 Academy in San Rafael, California or our June 5-6 Academy in Belmont, New Hampshire.
It is Friday. ACCOUNTABILITY TIME!
- How did you do on your 3Strands this week?
- At the end of today or at least before 9:00 a.m. Monday take Sanctuary time and hold yourself accountable to this week's 3Strands and define your 3Strands for next week?
Stay on track.
