Daily LEADERSHIP Tip / We All Need Charm School
Day 75
Your people need better soft skills. (We all could improve in this area...) Your employees may be very strong technically, but they cannot succeed without the ability to treat Clients respectfully and work effectively with coworkers.
This is why soft skills are crucial to your success as an organization. Without good soft skills your employees are:
Offending Clients
Missing incremental sales opportunities
Causing problems / inefficiencies with coworkers
Not as productive as they can be
And more issues...
Therefore next week we start the development of 12 comprehensive soft skills courses for I.T. entrepreneurs, including managed service providers.
If you are interested in learning more about Dave's Charm School for I.T. Geeks, then email me the topics you want us to teach.
The initial topics planned are:
- Managing Client Expectations During a Remote Service Call
- Relating to Clients During an Onsite Service Call
- Helping Clients Understand Their True Needs
- Processing a New Service Call / Ticket
- We are producing 8 more... email me what you need!
ACCOUNTABILITY: It is Monday...
How did you do on your 3 Strands last week? What BOLD MOVES do you have planned for this week?
Be a Systematic Leader - because inconsistency hurts.
