Daily LEADERSHIP Tip / Accountability Culture #5
Day 43 1. We are focused on improving the 5th and final key ingredient of an Accountability Culture: Further refining the metrics that measure the most profitable managed service provider organizations. We are doing this in our Accountability Culture coaching program, our free 20 Mile Challenge training based on Jim Collins' Great by Choice book, and our own internal standards for success. 2. We are better defining what people do with our services and how they can achieve a 10X return on working with us. Candidly, like many of our managed service provider Clients, lately we have not communicated our value as well as we could. 3. Two results of #1 and #2 above is later this summer we will implement new MANAGEtoWIN functionality that delivers additional, immediate ROI and ROA (Return On Accountability); and a totally redesigned sales website. In closing these five communications on an Accountability Culture, let me emphasize the importance of pursuing the right metrics with accountability:
Today we return from a holiday weekend and need to FOCUS. I am not trying to be nasty, but we need to forget that it is summer during work hours and push hard for results.
Great metrics without accountability is dreaming. (Again, no progress.)