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You’re on the Wrong Treadmill
Some of the definitions for “treadmill” on Dictionary.com is: “an exercise machine…. (or) any monotonous, wearisome routine...”
Do you have time each day, or an entire daily routine, that feels like you’re on a treadmill?
Employee Engagement Drops AGAIN
Just when you thought employee engagement could not get worse… it has.
Previously it was believed the average number of employees who are fully engaged was 18-20%. That left 80-82% less engaged or totally disengaged.
Pay a Bounty for Superstars When Hiring
It is simple. The best people are not looking for work. They are fully employed and succeeding elsewhere.
However, these passive candidates are often the best people to hire. How do you reach them?
Minion Recognition
Most organizations do not regularly recognize employees for their contributions. Others do minimum recognition. However, one rapidly growing IT managed services provider does minion recognition.
More on that in a moment…
Lincoln the Wise: Delegation and Character in a Time of War
Lincoln’s presidential nomination at the Republican party convention in 1860 took many by surprise, including his three primary rivals at that convention: William H. Seward, Edward Bates, and Salmon P. Chase.
The country lawyer and failed senate candidate did not have the pedigree of other candidates. However, he also didn’t have their political baggage.
The Best Lies
Psychology Today reports that more than 80% of lies go undetected.
Lie to Me was a TV show that ran from 2009-2011.It was based on the work of Paul Ekman, an expert in lie detection.According to the producers of the television show…
"I'm Not a Narcissist."
I was driving the other day and was struck by a number of toxic behaviors our Clients are experiencing in leaders and staff. This inspired me to write again about narcissism and similar behaviors. When you catch someone behaving disrespectfully or unethically, realize it is much worse than that one instance. You have to take action…
Blame Someone Else
The last time you made a mistake, did you blame someone else?
There have been a few times when one of my Clients’ employees have not liked something that their boss did, and then just did not show-up at work the next day. They called-in “sick” and blamed their boss rather than own the fact their behavior is wrong…
Is it legal to use a personality assessment when hiring?
Let’s cut to the chase: It is completely legal to use a personality assessment in your hiring process as long as it is not the sole basis for evaluating the candidate.
Satisfied? Get back to work! For the rest of you, read on.
Play Jeopardy
How can you combine team bonding, education, and training?
And laughs? Lots of laughs!
Ryan McFarland, Service Desk Manager at vertikal6 has a solution.
Automation Frustration and Email Marketing
One of my goals for this year is to automate as many things as possible at Manage 2 Win. In the past we have been bogged down with so many manual tasks it has been difficult to actually focus on work that matters most.
Emailing emailing each newsletter and podcast episode. Changing customer credit card information over the phone. Manually requesting information for talent assessments. What a waste of time!
You Can Change the World
Are your days overflowing with firefighting, reacting to interruptions, and a lot of drama?
… As Charlie Brown would say, “AAUGH!”
When our lives are like this, time passes quickly. Opportunities are lost.
Two Stories of Customer Service at Cal's Auto Center
About two years ago my beloved Mazda Tribute was fading fast. The transmission was clunky at best, and the engine ran super rough. It sounded like the automobile version of strep throat.
It was time for a new car.
We Are Now Manage 2 Win
After a lot of thought and effort, we have changed our name to Manage 2 Win. It is a slight change, perhaps insignificant to you, but it means a lot to us.
We wanted to take this opportunity to thank you for your business, your support, and your friendship.
Desirable Difficulties and the Cognitive Reflection Test
Last year I read 13 books. It was the first year in which I kept track of the books I read. I stacked each one on top of my Ikea Kallax 4x4 shelf until all of them together created an unstable tower of literature by December 31st (ok fine, not that big of a tower, not that unstable).
This year one of my goals is to…
Achieving Dreams, Not Chasing Them
Last year you were unable to live some of your dreams.
Hopefully you are thankful for what you were able to achieve. No disappointment should block out the joy of sincere gratitude for what you have.
However, how can we improve our game this year?
Here is an option for you.
Start Here. Now.
It’s the end of 2018. Did you achieve all of your objectives this year professionally and personally? Did you even have objectives for 2018? If you are honest with yourself, the likely answer is no.
The good news is, you get another chance in 2019.
The bad news is, your unproductive habits are ready to sabotage 2019.
Weak Debriefs Are Killing You
In the book, Flawless Execution, author and former U.S. Air Force pilot James Murphy describes how the Air Force uses a continuous improvement process to reduce errors, casualties, and losses.
Two of his recommendations struck me – how the Air Force prepares for missions, and how they learn from them – the debrief. I think the debrief is a serious weakness in most companies.
It's Time to Train Your Leaders
Every year the effectiveness of your management team determines your results.
Managers don't just assign tasks and drive them to completion. They develop relationships with their team and counterparts. They comfort, console, instruct, and act as a guide. When your front-line employee encounters a crisis, the first person they turn to is not going to be the CEO, it's going to be their manager. The skills and wisdom of the manager will determine whether the crisis is averted or inflamed, and whether the employee is empowered or deflated.